1. Support-Center
  2. Self-Help / Troubeshooting

Remote Control

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The remote control switches off automatically:

  • Check the battery level of the remote control.
  • In the settings under "Battery Saving" --> "Power Timeout" adjust the time until automatic shutdown in idle mode if the automatic shutdown occurs too quickly for your needs.

The remote control does not turn on:

  • Charge the remote control.
  • If the remote control has not been used for a long time, the charging process is briefly confirmed haptically when it is plugged in. It may take up to 15 minutes until the charging status is shown on display.
The remote control loses the signal in the water:
  • Check the battery status of the remote control and the e-foil.
  • The signal may be disturbed if the remote control and the board are underwater for too long/deep.

The remote control does not connect to the e-foil:

  • Re-pairing may be necessary after a software update.
  • Perform a new pairing (Pairing the Remote Control).
  • Check if the connectors in the board are inserted correctly and have contact, clean the contacts if necessary.

The remote control loses the connection to the e-foil if:

  • An unpair is performed in the menu.
  • A new board has been connected in the meantime.
  • The board has been connected to another remote control in the meantime.

Repeat the pairing. Instructions can be found under: Pairing the Remote Control.